Position Details

Technical Support 1


TBA / DOE


Job Description:

Provides technical support to users by researching and answering questions; troubleshooting problems; and actively listening to the concerns of our users experiencing issues with navigation and or form submissions. Provide basic user experience training for new clients and their personnel.  


Duties & Responsibilities:

  • Provides answers to clients by identifying problems; researching answers; guiding client through corrective steps.
  • Improves client references by writing and maintaining documentation.
  • Participates in development of client training programs by identifying learning issues; recommending instructional language.
  • Accommodates client disabilities by recommending devices and techniques.
  • Avoids legal challenges by monitoring compliance with service agreements.
  • Improves system performance by identifying problems; recommending changes.
  • Updates job knowledge by participating in educational opportunities; maintaining personal networks.
  • Accomplishes information systems and organization mission by completing related results as needed.


Type of position: Contracted


Availability: OPEN


 

 

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