Technical Support 1
TBA / DOE
Provides technical support to users by researching and answering questions; troubleshooting problems; and actively listening to the concerns of our users experiencing issues with navigation and or form submissions. Provide basic user experience training for new clients and their personnel.
Duties & Responsibilities:
- Provides answers to clients by identifying problems; researching answers; guiding client through corrective steps.
- Improves client references by writing and maintaining documentation.
- Participates in development of client training programs by identifying learning issues; recommending instructional language.
- Accommodates client disabilities by recommending devices and techniques.
- Avoids legal challenges by monitoring compliance with service agreements.
- Improves system performance by identifying problems; recommending changes.
- Updates job knowledge by participating in educational opportunities; maintaining personal networks.
- Accomplishes information systems and organization mission by completing related results as needed.
Type of position: Contracted